By accessing and using our custom balloon ordering service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and our balloon service provider. If you do not agree with any part of these terms, you must discontinue use of our services immediately.
Users are required to provide accurate and complete information when placing orders. You must ensure that all personal details, delivery addresses, and contact information are current and correct. Users are prohibited from:
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
Service limitations include but are not limited to geographic delivery restrictions, weather-dependent cancellations, and inventory availability. We cannot guarantee specific delivery times during peak seasons or adverse weather conditions. Custom balloon designs require advance notice and may be subject to design feasibility assessments. We reserve the right to modify or substitute balloon types and colors based on availability while maintaining the overall aesthetic intent of your order.
All website content, including but not limited to text, graphics, logos, images, and software, is the exclusive property of our company and is protected by copyright, trademark, and other intellectual property laws. Users are granted a limited, non-exclusive license to access and use our website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works from any content without express written permission.
Custom balloon designs created by our team remain our intellectual property unless otherwise specified in writing. Users retain ownership of any original artwork or designs they provide for custom orders.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability for any claim related to our services shall not exceed the amount paid for the specific order in question. We are not responsible for damages caused by weather conditions, venue restrictions, or circumstances beyond our reasonable control.
We do not warrant that our services will be uninterrupted, error-free, or completely secure. Users acknowledge that balloon decorations are temporary by nature and may be affected by environmental factors.
Orders may be cancelled up to 48 hours before the scheduled delivery date for a full refund. Cancellations made within 48 hours of delivery may be subject to a cancellation fee. Custom orders requiring special materials or designs may have different cancellation terms. Refunds will be processed within 5-10 business days using the original payment method.
Any disputes arising from these terms or our services shall be resolved through binding arbitration rather than in court, except where prohibited by law. The arbitration will be conducted by a single arbitrator in accordance with established arbitration rules. Both parties agree to keep all arbitration proceedings confidential. If arbitration is not legally permissible, disputes shall be resolved in the courts of our business jurisdiction.
We are committed to protecting your personal information and will handle all data in accordance with applicable privacy laws. Customer information will not be shared with third parties except as necessary to fulfill orders or as required by law. We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal data.
We reserve the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Continued use of our services after modifications constitutes acceptance of the updated terms. Users are encouraged to review these terms periodically for any changes.